Privacy Policy

Last updated: August 2026

At Recovery Jungle Pty Ltd ("we", "us", "our") we are committed to protecting your privacy and handling your personal information with care, particularly given the sensitive nature of the work done within this community.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of personal information:

  • Name, email address, and contact details when you register

  • Payment and billing information processed securely through our payment provider

  • Content you post in the community, including discussions, reflections, and personal stories

  • Health information, personal transformation experiences, and trauma-related content you choose to share

  • Communications between you and our team

  • Technical data including device type, IP address, and app usage information

2. Sensitive Information

The Jungle community involves personal transformation work. Members may choose to share sensitive information including health details, trauma experiences, and personal struggles. This information is treated with the highest level of care and confidentiality.

We only collect sensitive information that you voluntarily provide. We will never share, sell, or use this information for any purpose other than delivering the services you have subscribed to.

3. How We Use Your Information

We use your personal information to:

  • Provide access to The Jungle app, community, and group integration calls

  • Process your subscription payments

  • Communicate with you about your membership and upcoming sessions

  • Improve and develop our services

  • Comply with legal obligations

We do not use your personal information for advertising purposes or share it with third-party advertisers.

4. Community Content and Confidentiality

The Jungle is a private community. Content shared within the community is intended solely for members. By joining, you agree to maintain the confidentiality of what other members share. You must not screenshot, share, or distribute any content posted by other members without their explicit consent.

While we take reasonable steps to ensure community privacy, we cannot guarantee the confidentiality of content posted in a shared digital environment. Please share only what you are comfortable with in a private group setting.

5. Disclosure of Your Information

We do not sell your personal information. We may share information with:

  • Service providers who assist us in operating the platform (including GoHighLevel, our platform provider)

  • Payment processors for billing purposes

  • Legal authorities where required by law

Any third-party service providers are required to handle your information in accordance with applicable privacy laws.

6. Data Storage and Security

Your information is stored securely using industry-standard measures. Our platform provider stores data on servers which may be located outside Australia. We take reasonable steps to ensure your data is protected regardless of where it is stored.

In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal obligations)

  • Opt out of marketing communications at any time

  • Make a complaint to the OAIC if you believe your privacy rights have been breached

8. Retention of Information

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription, we will retain certain information as required by law or for legitimate business purposes. Community content you have posted may remain visible to other members unless you request its removal.

9. Children

The Jungle is intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18.

10. Messages & SMS

  • Recovery Jungle sends SMS messages only to customers who have provided the appropriate consent.

    Informational and transactional messages may include appointment confirmations, appointment reminders, account notifications, and service-related updates.

  • Customers who separately opt in to marketing messages may also receive presentation invitations, special offers, discounts, event promotions, and other promotional updates.

  • Message frequency varies. Message and data rates may apply.

  • Reply STOP at any time to unsubscribe. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.

  • Reply HELP for help.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as customer service providers. SMS opt-in data and consent will not be shared with third parties.

  • Carriers are not liable for delayed or undelivered messages.

  • If you have questions about your messaging or data plan, please contact your wireless provider.

  • For more information, please refer to our Terms & Conditions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or in-app notification. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact us at:

Recovery Jungle Pty Ltd
Email: [email protected]
Sunshine Coast, Queensland, Australia

© 2026 Recovery Jungle Pty Ltd. All Rights Reserved.